Feature Instructions for Customers
Below you will find help documents to most of our commonly asked questions and copies of our service set-up documents. We hope you find these resources useful. If you don’t find what you need, please contact our friendly Customer Care staff or visit our Knowledge Base/FAQ. Our team is ready to assist you 24 hours a day, 7 days a week. For any network or technical issues with your service, please contact us at 877.965.7800 or info@uyt.co.
MaX UC (formerly “Accession”) Quick Start Guides
Emergency Tips for COVID-19 Pandemic – New!
Trouble Ticket
CommPortal Instructions
- New Customer Welcome Kit
- CommPortal Quick Start Guide
- Polycom Products Quick Start Guide
- Polycom Soundstation Quick Start Guide
- Polycom VVX 450 Quick Start Guide
- How to Use Voicemail
- How to Use Conference Calling Bridge
- How to Use Music on Hold
- How to Use Multi-Line Hunt Group
- How to Program Functions on Your Phone
- How to Use the Premium Attendant
- How to Set Up Emergency Call Notifications
- Accessing Call Reports
- Automated Wake-Up Calls (Hosted Hospitality)
- How to Block Callers
- Integrated ACD for Agents
- ACD Supervisor Statistics